Privacy policy

Basic data protection information

DATA CONTROLLER: AVALOSVILLAS
PURPOSE: To respond to requests made through the website, manage the sending of information, manage your online purchases, register you as a user, send you the newsletter to which you are subscribed, publish and monitor comments on our blog.

LEGITIMACY: Consent of the interested party and execution of a preliminary agreement/contract.

RECIPIENTS: Data will not be transferred to third parties unless legally required or necessary to fulfil your request.

RIGHTS: You may exercise your rights of access, rectification, erasure and objection, restriction of processing, data portability and not to be subject to automated individual decision-making.

ADDITIONAL INFORMATION: You can consult additional information on data protection on our website.
AVALOSVILLAS undertakes to comply with current legislation at all times regarding the processing of personal data. Through the following privacy policy, AVALOSVILLAS, in accordance with the requirements set out in the GDPR, informs users of:

1. Who is responsible for processing your data?

The data controller is AVALOSVILLAS.
• IDENTITY: KILDESA, S.L. (LOS OLIVOS BEACH RESORT) – B03339942
• ADDRESS: C/Paris1, Fanabe, Costa Adeje, 38660 – Santa Cruz De Tenerife
• TELEPHONE: 922716589
• WEBSITE: https://losolivosbeachresort.com/
• EMAIL: info@losolivosbeachresort.com
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DATA PROTECTION OFFICER: Alianza Jurist, SA, C/Paris 1,
Fanabe, Costa Adeje, 38660, Tenerife, Spain
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DPO CONTACT: alianza.jurist@gmail.com
LOS OLIVOS BEACH RESORT informs users that the data they provide us with through browsing our website, the contact form or by sending emails will be processed by LOS OLIVOS BEACH RESORT and that this processing is recorded in the Processing Activity Register managed by LOS OLIVOS BEACH RESORT in accordance with the provisions of the GDPR.

2. What is your personal data used for?

At losolivosbeachresort.com, when users accept our privacy policy, they authorise us to use and process the personal data provided for the following purposes:
• To send them the information and provide the service they request through the various forms available on our website.
• Provide you with information about the offers, products and services requested.
• Occasionally, LOS OLIVOS BEACH RESORT may use your personal data to send you notifications by email. These notifications will be made to inform you about changes to our services or products or to our legal policies and conditions.
• Process your online purchase through our platform.
• Manage your comments on our blog.
• To send you the newsletter when you subscribe, with offers, activities and promotions from LOS OLIVOS BEACH RESORT and the sector that may be of interest to you.
• To send you commercial communications about offers, activities and promotions from LOS OLIVOS BEACH RESORT and the sector that may be of interest to you by conventional or electronic means when you have ticked the box indicating that you wish to receive information.
losolivosbeachresort.com also collects information from website users that is not provided directly by them through cookies and DARD devices. The data collected through cookies and other devices will be used for statistical studies and profile analysis in order to provide a better service through our website. For this purpose, we use GOOGLE ANALYTICS, a Google tool that helps website owners analyse how their visitors interact with their properties. You can find out more about their privacy policy at https://www.google.es/intl/es_ALL/analytics/learn/privacy.html
The tool we use for advertising and commercial prospecting is GOOGLE ADWORDS. You can find out more about their privacy policy at https://policies.google.com/privacy?hl=es.
Google, including all its tools, complies with the EU-US Privacy Shield Framework, as established by the United States Department of Commerce, with regard to the collection, use and retention of personal information from European Union member countries.
losolivosbeachresort.com will endeavour at all times to establish appropriate mechanisms to obtain the User’s consent for the installation of cookies that require it. When a user accesses our website, a pop-up appears informing them of the existence of cookies and that if they continue browsing our website, they consent to the installation of cookies. Acceptance of the installation of cookies implies acceptance of the storage of the IP address in the records of losolivosbeachresort.com, together with the date of acceptance, for a period of one year, for the purpose of demonstrating the consent given. You can obtain more information in our ‘Cookie Policy’.

3. What is the legal basis for processing your data?

The legal basis for LOS OLIVOS BEACH RESORT processing your data is based on:
• The execution of a pre-contract/contract to send you information and provide you with the requested service, to manage your online purchase and to register you as a registered user, which would not be possible otherwise.
• The user’s consent to receive the newsletter and commercial communications about offers, activities and promotions from LOS OLIVOS BEACH RESORT and the sector that may be of interest to them, and to manage our blog. The user may revoke their consent at any time.

4. How long do we keep your data?

The data used to send you the information or provide the service you request through the various forms available on our website, to manage your online purchase through our platform, and your registration as a user will be kept for as long as the contractual relationship is in force, and once it has ended, for the legal limitation period.
The data processed for sending the newsletter, for sending commercial communications about offers, activities and promotions from LOS OLIVOS BEACH RESORT and the sector that may be of interest to you, and for managing your comments on the blog will be kept for as long as the user does not revoke the consent given.
The IP address obtained through cookies will be stored for one year for the purpose of demonstrating user consent.
For information on how long cookies are stored, please see the ‘Cookie Policy’ section of our website.

5. What type of data do we process about our users?

LOS OLIVOS BEACH RESORT processes the following categories of data:
a) Data from users who fill in any of the available forms: The personal data requested by LOS OLIVOS BEACH RESORT includes:
• Identifying data: name and surname(s), telephone number, postal address and email address.
• Data relating to the request.
b) Data from users who subscribe to the newsletter/wish to receive commercial communications and information: Identification data: Name and surname(s), email address.
c) Data from users who register on our platform: Identification data: Name and surname(s), postal and email address, telephone number, billing address.
d) Data of users who make a purchase:
• Identifying data: Processing, name, surname, postal and email address, telephone number, billing address.
• Transaction data: Products purchased and means of payment.
e) Data of users who browse our website: Data provided by cookies and Google Analytics. f) Data of users who post comments on our blog.
Only persons aged 16 or over may provide data via our website. If you are under this age, you must have the consent of your parents or legal guardians.
The User guarantees the authenticity and accuracy of all information provided to LOS OLIVOS BEACH RESORT and declares that they are over 16 years of age. The User shall be solely responsible for any false or inaccurate statements made.
The personal data processed by LOS OLIVOS BEACH RESORT may be mandatory or voluntary.
Voluntary information is information that the user is not obliged to provide in order to contact us.
Fields marked with an asterisk (*) or with the word (required) on our forms are mandatory. Refusal to provide this information will make it impossible for us to provide the service or respond to your request.
In the event that you provide us with third-party data, you declare that you have their consent and undertake to pass on the information provided in this clause to them, exempting LOS OLIVOS BEACH RESORT from any obligation. However, LOS OLIVOS BEACH RESORT may carry out checks to verify that the third party has been informed, adopting the due diligence measures established in data protection regulations.

6. To whom will your data be disclosed?

No data will be transferred to third parties except where legally required, to companies within the Group, or where necessary to respond to your request.

7. What are your rights and how can you exercise them?

Users may exercise the following rights before LOS OLIVOS BEACH RESORT: a) Access their personal data. b) Rectify it when it is inaccurate or incomplete. c) Request the deletion or cancellation of the data when, among other reasons, it is no longer necessary for the purposes for which it was collected. d) Object to its processing. e) Request the limitation of the processing of their data when any of the conditions provided for in the regulations apply. f) Request the portability of their data in the cases provided for in the regulations. g) Prevent themselves from being subject to automated decisions. h) Revoke the consents granted.
To exercise their rights, users must send a letter indicating the right they wish to exercise and attaching proof of their identity and postal or email address for notification purposes. This request can be made either by post to: LOS OLIVOS BEACH RESORT, c/Paris 1, Fanabe, Costa Adeje, 38660, Santa Cruz De Tenerife, or by email to: info@losolivosbeachresort.com.
LOS OLIVOS BEACH RESORT shall respond to the request to exercise rights within one month of receiving the request. This period may be extended by a further two months if necessary, taking into account the complexity and number of requests. We will inform you of any extension within one month of receiving the request, stating the reasons for the delay.
Likewise, interested parties have the right to lodge a complaint with the competent Supervisory Authority (Spanish Data Protection Agency) when they consider that LOS OLIVOS BEACH RESORT has violated the rights recognised by data protection regulations at www.aepd.es.

8. Is my data secure?

LOS OLIVOS BEACH RESORT has a current contract with the hosting company clicktotravel.es.es, which is a Spanish company based in Palma de Mallorca and has the appropriate technical and security resources. We also have a contract with CanBeCloud for comprehensive IT and server support and maintenance. CanBeCloud is a Spanish company belonging to Los Olivos Beach Resort and has all the necessary technical and organisational security measures in place.
LOS OLIVOS BEACH RESORT guarantees that it will take the appropriate measures to ensure the confidential treatment of your data, given its sensitive nature.
LOS OLIOVS BEACH RESORT undertakes to keep such data confidential, treating it with the utmost discretion, and declares that it has implemented security policies in its information system that are appropriate for the type of data handled, in accordance with the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).
All data provided through our platform is transmitted via a secure protocol. Our website has an SSL certificate, which means that when a user visits our website and exchanges information with us, an encrypted connection is established.

9. Do you require an account and/or password?

Users may register on our website, for which it is essential to create an account. It is the user’s responsibility to maintain the confidentiality of their account information, including their password, as well as each and every activity that takes place on it.
The user is obliged to inform LOS OLIVOS BEACH RESORT immediately in the event of any unauthorised use of their account or password, or if any security issues arise, by sending an email to info@losolivosbeachresort.com.

10. Links to other websites

If you choose to leave our website via links to other websites not belonging to our organisation, LOS OLIVOS BEACH RESORT shall not be responsible for the privacy policies of those websites or for any cookies they may store on your computer.